Return window
Return requests must be submitted within 30 calendar days after delivery. If delivery tracking is unavailable, the window begins on the recorded fulfillment date with reasonable transit time allowed.
Customer record Merchandise Department
Commerce
Policies
A single policy layer governs purchases made through the Vile Gate catalog and every production collection connected to it.
- Return window
- 30 calendar days
- Window begins
- Delivery
- Return contact
- returns@vilegate.com
01 Return standard
Thirty days.
One recorded request.
Return condition
Returned merchandise must be unused and in its original condition. Where applicable, garments must be unworn and unwashed, and packaging, edition materials, certificates, inserts, and accessories must be included.
Authorization
Contact the Merchandise Department before sending anything back. Include the Shopify order number, purchasing email address, item, and reason for the request. Approved requests receive return instructions by email.
Refund review
Refunds are issued through the original Shopify order after the returned item is received and accepted. Bank and payment-provider processing times may continue after Vile Gate issues the refund.
Start a return
Email returns@vilegate.com↗Use the order record.
Do not mail a return without authorization. The team will confirm the destination and any applicable label instructions in writing.
02 Product-specific terms
Exceptions must be visible.
No merchandise category is treated as final sale by default. If a product has different eligibility—such as a made-to-order item, personalized object, opened physical-media edition, or limited release—the specific term must appear on its product record before purchase.